Tegrity Recordings Stuck in Your Queue?

We’ve had two faculty come to our Centralia College eLearning offices with Tegrity recordings they’ve made at home, which have never finished uploading.

If this happens to you, here are some solutions you should try:

How to find recordings that did not successfully move
from your computer to Tegrity.

 If the computer is a laptop, please bring your laptop to our eLearning offices.

 If the computer is hardwired to a fast network, try these two possible things in order (yes, do try #1 first):

 #1 – Requeue the recordings

 Is the recording still in the upload queue?

Confirm by going to the SysTray, right-click the Tegrity icon, left-click on Check Upload Queue
Look for recordings – WRITE DOWN THEIR NAMES – you will need this for your second option if this first option does not work
Close the window

If recordings still show in the queue

Stop all upload processes
In the SysTray, right-click the Tegrity icon, left click on Snooze Uploading

 Remove the recording from the queue

NOTE: you need to access the folder ProgramData; this is a hidden folder.
To see hidden folders in Win 7
Control Panel, Appearance and Personalization, Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.

Now that hidden folders show (Win 7) find:     C:\ProgramData\Tegrity
Delete the file named:  postproc.xml

 Re-start upload process

In the SysTray, right-click the Tegrity icon, uncheck Snooze Uploading

 Check the queue to see if jobs are running again

In the Windows SysTray, right-click the Tegrity icon, Click on Check Upload Queue.

 

#2 – Copy your recordings from your computer to a flash drive;
bring the flash drive to eLearning

Using Windows Explorer, navigate to:
C:\Documents and Settings\All Users\Application Data\Tegrity\recordings

Each recording will have its own folder.

Copy the ENTIRE folder for each of your “bad” recordings to your flash drive.

The folders may be HUGE and take up a lot of room on your flash drive.

Bring the flash drive to the Centralia College eLearning offices and we’ll try to manually upload the recordings for you.

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